You must meet these requirements to make a return: |
- All merchandise must be returned in the original manufacturer's box that has not been defaced or altered.
- Package must be shipped in a brown shipping box with sufficient packing materials, the same way you received your package.
- We suggest you insure your return shipment to protect against damage or loss. Voltex Safety Products is not responsible for damaged returns or items lost in transit. Shipping charges are non-refundable.
- All returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties.
- Missing accessories will result in a reduced credit amount. Voltex Safety Products will refuse collect and postage-due shipments. Please allow 2-3 weeks for your credit to be processed.
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Follow these steps to complete your return: |
- Please contact Voltex Safety Products Return Department at (562)529-8004 for a Return Authorization number. Any return without a Return Authorization Number will not be processed, accepted or refunded.
- Place the return authorization number clearly on three sides of the shipping carton.
- Include a copy of your original invoice.
- Include a note explaining the reason for the return and request for a refund or exchange.
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Returning Hardware and Accessories
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Non-Defective Machines and Other Hardware
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We will gladly issue a refund within 30 days of your receipt less handling & shipping fee. Please contact our return department for an RA#. Customers will bear all shipping costs for the return of non-defective hardware. All non-defective returns of hardware will be charged a 20% restocking fee per industry standard. If you received free shipping, we will assess the shipping charges additionally.
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Exchange/Refund of Defective Hardware
Please examine your package immediately upon receipt. Please send back the defective item within 14 days of receipt, if we determined the problem is due to manufacturer defect, Voltex Safety Products will reimburse your shipping cost up to $25. Please contact our technical/return department for a Return Authorization number (RA#) and for technical troubleshooting. We will reship you a new unit once we receive your merchandise. Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 20% restock charge as well as any related shipping costs.
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Exchange
All replacement systems are shipped via FEDEX Ground, USPS First Class Mail, or USPS Priority Mail. However, customers have the option of paying for the difference of an expedited shipping method.
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